Privacy Policy
This Privacy Policy explains how Banklane collects, uses, shares, and protects your personal information when you visit our website or use our corporate services. We are committed to handling your data responsibly and transparently.
01Information We Collect
We collect information you provide directly to us and information collected automatically when you use our website:
Information you provide
- Contact information — when you message us via WhatsApp, email, or our forms (name, email address, phone number, company details)
- Newsletter subscription — your email address if you subscribe to our monthly insights email
- Inquiry details — information you share about your business, target jurisdictions, and banking needs during consultations
Information collected automatically
- Usage data — pages visited, time spent, referring URLs, and similar analytics data
- Device information — browser type, operating system, IP address, and device identifiers
- Cookies — see our Cookie Policy for details
02How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide our corporate services
- Prepare tailored quotes and banking introduction proposals
- Send you our newsletter (only if you subscribed; you can unsubscribe at any time)
- Improve our website and understand how visitors use it
- Comply with legal obligations, including anti-money-laundering (AML) and know-your-customer (KYC) requirements where applicable
- Detect, prevent, and address fraud or security issues
03Legal Basis for Processing
Where the EU General Data Protection Regulation (GDPR) applies, we process your personal data on the following legal bases: your consent; the performance of a contract with you; compliance with a legal obligation; and our legitimate interests in operating and improving our business. Where Taiwan's Personal Data Protection Act (PDPA) applies, we process data in accordance with its requirements for notice and consent.
04How We Share Information
We do not sell your personal data. We may share information with:
- Banking institutions — with your explicit consent, we share the information necessary to facilitate your account application with the banks you select
- Service providers — third parties that help us operate (e.g., analytics, hosting, communication tools), bound by confidentiality obligations
- Legal and regulatory authorities — where required by law, court order, or to comply with AML/KYC regulations
05Third-Party Services
Our website uses the following third-party services, each governed by its own privacy policy:
- Google Analytics — website analytics (Google Privacy Policy)
- Google Translate — on-page translation widget
- WhatsApp — our primary communication channel (WhatsApp Privacy Policy)
06International Data Transfers
As a cross-border business, your information may be transferred to and processed in countries other than your own, including jurisdictions that may have different data-protection laws. Where required, we implement appropriate safeguards for such transfers.
07Data Retention
We retain personal data only as long as necessary for the purposes described in this policy, or as required by law (including AML record-keeping obligations, which may require retention for several years after our engagement ends). When data is no longer needed, we securely delete or anonymize it.
08Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal retention requirements)
- Object to or restrict certain processing
- Withdraw consent at any time
- Request data portability
- Lodge a complaint with your local data-protection authority
To exercise any of these rights, contact us at [privacy@banklane.io].
09Data Security
We implement reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
10Children's Privacy
Our services are intended for businesses and individuals aged 18 and over. We do not knowingly collect personal data from children.
11Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated version on this page with a revised "Last updated" date. Material changes will be communicated where appropriate.
12Contact Us
If you have questions about this Privacy Policy or how we handle your data, contact us at:
- Email: [privacy@banklane.io]
- WhatsApp: [your WhatsApp Business number]
- Address: [Registered Business Address]